DIGITALBRAIN / Website Design & Development
Website Maintenance & Support
Keep website responsibilities organized with a maintenance and support plan covering agreed updates, checks, and issue handling.
A USEFUL STARTING POINT FOR
Businesses with an existing website that needs a defined approach to upkeep and technical support.
THE ROLE OF THIS SERVICE
Clear work.
A specific business purpose.
A live website needs clear ownership after launch. DigitalBrain reviews the platform, integrations, content workflow, and support needs before defining a maintenance scope. Routine updates, change requests, and incident response are different types of work; the agreement explains which are included and how they are prioritized. The plan also records dependencies controlled by hosting or software providers.
WHAT THE SCOPE CAN INCLUDE
- 01
Website and dependency inventory
- 02
Agreed update, backup, and review responsibilities
- 03
Issue-intake and change-request process
- 04
Maintenance notes and recurring status reporting
The final proposal confirms the deliverables, responsibilities, tools, and review process for your business.
YOUR DELIVERY PLAN
A clear starting point.
A practical way forward.
Use these phases to discuss the work. Timing and fees depend on the agreed scope; platform subscriptions, production costs, and advertising spend are identified separately where relevant.
Establish the baseline
Review the site and identify who controls each dependency.
- Access and platform inventory
- Maintenance and support scope
Maintain & check
Carry out agreed recurring work with appropriate checks.
- Scoped updates and verification
- Issue and change tracking
Review the backlog
Prioritize recurring issues and planned improvements.
- Maintenance status review
- Improvement and lifecycle recommendations
WHAT WE REVIEW
Measure the work
in context.
Reporting records completed tasks, known issues, and upcoming work. Response windows and coverage are set in the agreement; round-the-clock availability is not assumed.
HELPFUL BEFORE WE START
- Website and hosting access
- Existing backup and update arrangements
- Support priorities and third-party contacts
Share the context first. Account access is arranged through approved permissions, not by putting passwords into an enquiry.
SERVICE QUESTIONS
Know what
you’re choosing.
Does maintenance cover a complete redesign?
No. Major redesigns, new features, and new integrations are scoped as separate project work unless explicitly included.
Do you guarantee that the website will never go down?
No. Hosting and third-party services introduce dependencies. The agreement should define monitoring, response, and recovery responsibilities realistically.
CONNECTED SERVICES
Where this can fit
into a wider plan.
Related services have their own scopes. Add them when they address a real dependency or business need.
Website Maintenance & Support
Let’s define the right scope.
Tell us your goal, your current setup, and what you need help with.